A couple and I were in the elevator yesterday and the wife noticed my work badge. She said to me, "Since you work here, can you tell me where they do neurosurgery here?" I just looked at her and slowly said, "I'm pretty sure they do it in the OR (operating room)..." She looked at me and laughed to herself a bit and said, "That's good! I hope they do surgery in the OR!" and I quickly corrected her and said, "You are wondering where the neurosurgery nursing units are!" and I proceeded to tell her.
The couple got off the elevator and thanked me and the wife added that her temporal lobe will be taken out. (I don't even know if I heard her right - is that possible?)
As the elevator doors closed, I hastily said, "Good luck..."
It's moments like those when I don't know what to say...